I. Delivery Area
We currently support delivery to the following regions:
Slovenia
Slovakia
Austria
Germany
France
Italy
Spain
Portugal
Greece
Poland
Hungary
Czech Republic
Lithuania
Latvia
Estonia
North Macedonia
Albania
Serbia (and other European countries, please refer to the order page for details)
II. Delivery Time
Order Processing Time: 1–2 business days
Estimated Delivery Time:
Central Europe: 2–5 business days
Southern Europe/Remote Areas: 3–7 business days
📦 Total Delivery Time: Approximately 3–9 business days
III. Shipping Fee Information
🎁 Free shipping on orders over a certain amount (or free shipping to designated countries)
If the free shipping conditions are not met: Shipping fees will be automatically calculated at checkout.
👉 Can be used as an advertising selling point:
“Free shipping to multiple European countries” / Free shipping within Austria
IV. Cash on Delivery (COD)
We support COD service in some countries: Slovenia, Slovakia, Austria, Germany, France, Italy, Spain, Portugal, Greece, Poland, Hungary, Czech Republic, Lithuania, Latvia, Estonia, North Macedonia, Albania, Serbia
⚠️ Note:
Please ensure your address and phone number are accurate. Unjustified refusal to accept delivery may affect future orders.
V. Order Tracking
You will receive tracking information after shipment. You can view the real-time status of your package.
VI. Delivery Failure Explanation
Delivery may fail in the following situations:
Incomplete or incorrect address information
Contact number cannot be reached
Multiple deliveries without recipient's signature
👉 Handling Methods:
Logistics may be redeployed
or the package may be returned to the warehouse.
VII. Customs and Fees
Orders within the EU generally have no additional customs duties. Special circumstances are subject to local policies.
VIII. Exceptions and Delays
Delivery may be delayed in the following situations:
Peak holidays (such as Christmas)
Extreme weather
Force majeure
We will do our best to ensure your order is delivered as quickly as possible.
IX. Contact Customer Service
For any shipping issues, please contact customer service promptly for support.